Farouk Rajab, President and CEO, RI Hospitality Association.

By Farouk Rajab, President/CEO, RI Hospitality Association

In today’s rapidly evolving hospitality landscape, simply reacting to change isn’t enough. Rhode Island’s restaurants, hotels, event venues and other hospitality businesses must proactively prepare for future challenges and opportunities.

Whether it’s a seasonal rush, an unexpected disruption or shifting consumer trends, strategic planning is essential. Building a strong foundation through efficient inventory management, talent acquisition and retention, cost control and information about relevant legislation is the first step.

Recent supply chain disruptions have underscored the importance of strategic stockpiling. While conditions have improved, vigilance is crucial. Leading operators are now analyzing usage patterns, identifying critical items with long lead times and fostering transparent, reliable vendor relationships.

Communicating with sales representatives about potential tariffs, shortages or price increases allows for informed purchasing decisions. Flexibility is key; having substitution plans for menu items and guest amenities ensures consistent quality and guest satisfaction.

Staffing remains a major hurdle. Beyond competitive pay and benefits, fostering a positive work culture, clear communication and growth opportunities drives employee loyalty. Leaders who respect their team’s time, provide constructive feedback and lead by example are crucial. Cross-training employees enhances flexibility and supports career development, boosting retention. The RI Hospitality Association and its Education Foundation are committed to supporting workforce development through training programs.

Inflation continues to impact all aspects of hospitality businesses. Regular cost reviews and adjustments are essential. This doesn’t necessarily mean across-the-board price increases. Operators are adopting dynamic pricing, adjusting portion sizes and monitoring food waste, energy use and labor efficiency to maintain profitability.

Investing in the right technology—such as inventory management, reservation platforms and customer relationship systems—can yield long-term savings and operational improvements. It’s about strategic spending, not just cost-cutting.

The RI Hospitality Association provides educational programs, advocacy and resources to help members navigate current challenges and plan for future success. By focusing on controllable factors—our people, inventory and finances—we can build resilient and thriving businesses. In Rhode Island, hospitality is more than an industry; it’s a vital part of our community.

Let’s work together to prepare, lead with purpose and continue to deliver exceptional service.